pkxbet Privacy Policy

pkxbet ("pkxbet," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how pkxbet collects, uses, stores, shares, and protects your personal information when you access or use the pkxbet website, mobile platform, and all associated services (collectively, the "Platform").

This Privacy Policy applies to all users of the pkxbet Platform, including registered players, visitors who browse without registering, and individuals who contact our support team. By using the pkxbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

pkxbet operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. We are also subject to data-related obligations under PAGCOR regulations and the Anti-Money Laundering Act (Republic Act No. 9160, as amended).

pkxbet collects personal data from you in the following ways and categories:

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, gender, nationality, Philippine mobile number, email address, and username.
• Identity verification (KYC) data: Government-issued photo ID (e.g., Philippine passport, driver's license, SSS/UMID card), proof of address, and selfie photographs submitted for identity verification.
• Payment data: GCash mobile number, PayMaya account details, bank account information (BPI, BDO, Metrobank), and card details (Visa/Mastercard) used for deposits and withdrawals. Full card numbers are never stored by pkxbet — payment processing is handled by PCI-DSS compliant payment processors.
• Communications data: Messages, queries, and complaints submitted to our support team via live chat or email.
• Responsible gaming data: Deposit limits, session limits, self-exclusion requests, and other responsible gaming preferences you set on your account.

2.2 Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, features used, betting history, game history, session duration, click patterns, and navigation paths within the Platform.
• Location data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction.
• Cookie data: Data collected via cookies and similar tracking technologies as described in Section 8 of this Policy.

pkxbet uses your personal data for the following purposes:

• Account management: To create, verify, maintain, and secure your pkxbet player account.
• Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide all Platform features and services.
• Identity verification: To verify your age (21+), identity, and eligibility to use the Platform in compliance with PAGCOR regulations and Philippine law.
• Regulatory compliance: To comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats.
• Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible gaming: To monitor your gaming activity and enforce responsible gaming tools such as deposit limits, session controls, and self-exclusion.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the pkxbet Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.

pkxbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to provide the pkxbet Platform services you have registered for.
• Legal obligation: Processing is required to comply with our legal obligations under PAGCOR regulations, the Anti-Money Laundering Act, and other applicable Philippine laws.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as marketing communications and non-essential cookies — we rely on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pkxbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard payment processing partners, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers who assist us in verifying your identity and age in compliance with PAGCOR requirements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where we are legally required to disclose your data.
• Technology and infrastructure providers: Cloud hosting, data storage, cybersecurity, and platform technology providers who process data on our behalf under strict data processing agreements.
• Game providers: Third-party game software providers whose games are available on the pkxbet Platform, to the extent necessary to deliver the game service.
• Professional advisers: Legal, accounting, and auditing firms where necessary for the conduct of our business, subject to professional confidentiality obligations.

All third parties with whom pkxbet shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and our contractual requirements.

pkxbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically, pkxbet applies the following retention periods:

• Active account data: Retained for the duration of your account registration and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, as required under the Anti-Money Laundering Act of the Philippines.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with PAGCOR and AMLC regulations.
• Customer support communications: Retained for three (3) years from the date of the last communication, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of your consent history.

When your personal data is no longer required for any of the above purposes, pkxbet will securely delete or anonymize it in accordance with our internal data disposal procedures.

pkxbet takes the security of your personal data seriously. We implement a comprehensive set of technical and organizational security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pkxbet Platform.
• Encryption at rest for sensitive personal and financial data stored on our servers.
• Two-factor authentication (2FA) options available for player accounts to add an additional layer of login security.
• Access controls: Strict role-based access controls ensuring that only authorized pkxbet personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• PCI-DSS compliant payment processing — pkxbet does not store full card numbers on its own servers.
• Fraud detection systems that continuously monitor Platform activity for suspicious behavior.

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkxbet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act.

You are also responsible for maintaining the security of your pkxbet account. Please use a strong, unique password and never share your login credentials with anyone. pkxbet will never ask for your password via email, live chat, or any other channel.

pkxbet uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention systems.

Types of cookies we use:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized information about how players use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve Platform performance and user experience.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits, so you do not need to re-enter them on each visit.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These cookies are only placed with your consent.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the pkxbet Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pkxbet:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
• Right of access: You have the right to request a copy of the personal data pkxbet holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly in your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AMLC regulations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: If you believe that pkxbet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer via live chat on the pkxbet Platform. We will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

The pkxbet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations enforced by PAGCOR. pkxbet does not knowingly collect personal data from individuals under the age of 21.

If pkxbet discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to PAGCOR as required. If you are a parent or guardian and believe that your child has registered on the pkxbet Platform, please contact our support team immediately via live chat.

pkxbet primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure, KYC verification, and game software providers — may process data in other countries.

Where personal data is transferred outside the Philippines, pkxbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual clauses, data processing agreements, and adequacy assessments of the recipient country's data protection framework.

By using the pkxbet Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

pkxbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date revised accordingly. We encourage you to review this page periodically to stay informed about how pkxbet protects your personal data. Your continued use of the Platform after any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pkxbet handles your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the pkxbet Platform
• Email: support pkxbet.app
• Registered Address: Philippines

For complaints that cannot be resolved directly with pkxbet, you may contact the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, please visit our Responsible Gaming page. For full details of your rights and obligations as a pkxbet player, please review our Terms & Conditions.